通过自动化工作流程提高医疗保健生产力：马里兰大学上切萨皮克健康中心案例研究
技术
- 功能应用 - 产品生命周期管理系统 (PLM)
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 设备与机械
- 医疗保健和医院
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
关于客户
上切萨皮克健康中心是美国马里兰州哈福德县的主要医疗保健系统。它致力于创建该州最健康的社区。该组织拥有2700名团队成员和550名医务人员医师。在医疗保健领域，UCH 努力遵守严格的法规，保持先进的医疗能力和设备，降低成本，并使自己与其他提供商区分开来。该组织正在寻找一种解决方案来简化其运营并确保在发展组织的同时持续提供高质量的患者护理。
挑战
由于繁琐的手动流程，马里兰大学上切萨皮克健康中心 (UCH) 在保持生产力方面面临着重大挑战。这些流程不仅减慢了运营速度，还使组织难以遵守患者隐私和安全法规。新员工的手动入职流程以及员工离开组织时关闭帐户和访问权限的流程尤其耗时。这些流程虽然符合 1996 年《健康保险流通与责任法案》以及其他患者隐私和系统安全法规，但占用了 IT 员工大量的时间和注意力。该组织需要一种解决方案来简化这些流程并适应增长而不影响患者护理。
解决方案
UCH 采用了 Nintex Workflow 2010，该解决方案可与其现有的 Microsoft SharePoint Server 2010 配合使用。这为 UCH 开发人员提供了易于使用的工具来自动化复杂的流程。该组织能够自动化工作流程，例如身份生命周期管理、员工评估和资本请求。 Nintex Workflow 直观的拖放式工作流程设计器受到 UCH 开发人员的特别赞赏。自动化工作流程已集成到 UCH 员工已使用的工具（例如 Microsoft Outlook）中，从而实现无缝过渡。 Nintex Workflow 2010 的采用使 UCH 员工能够致力于更有价值的工作，最终改善了 UCH 社区的健康和福祉。
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