实现一流的客户服务
技术
- 功能应用 - 远程监控系统
适用行业
- 设备与机械
适用功能
- 现场服务
用例
- 远程控制
客户
应用自动化
关于客户
Applied Automation 是定制自动化机械和工业控制系统的领先制造商。它的机器出口到世界各地。
挑战
Applied Automation 需要一种高效而有效的方式来提供客户服务，而无需将工程师派往世界各地。持续的客户支持由位于英格兰西南海岸的公司工程师提供。他们需要一个远程访问解决方案，使他们能够在英格兰进行客户服务。
解决方案
到目前为止，已经在机器上安装了十几个 Secomea SiteManager，节省了大约 10 次前往欧洲、中国和英国各地的行程。 Secomea 现在已作为标准安装在任何用于出口的机器上以及在两个多小时后运往英国企业的机器上。这些装置具有令人难以置信的成本效益。如果安装了 SiteManager 只节省了一次旅行，那么它是为自己付出的。
运营影响
数量效益
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