Secomea > Case Studies > Enables 1st Class Customer Service

Enables 1st Class Customer Service

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Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Equipment & Machinery
Applicable Functions
  • Field Services
Use Cases
  • Remote Control
The Challenge
Applied Automation needed an efficient yet effective way to do customer services without sending the engineers to all parts of the world. Ongoing customer support is provided by the company’s engineers based on the south west coast of England. They need a remote access solutions which allow them to do customer service in England.
About The Customer
Applied Automation is a leading manufacturer of bespoke automated machinery and industrial control systems. Its machines are exported all over the world.
The Customer
Applied Automation
The Solution
A dozen Secomea SiteManagers have been fitted to machines so far, saving approximately 10 trips to Europe, China and around the UK. Secomea is now fitted as standard on any machine for export and on those being shipped to UK businesses more than two hours away. The units are incredibly cost effective. If having a SiteManager installed saves just one trip, it’s paid for itself.
Operational Impact
  • [Efficiency Improvement - Operation]
    Connecting remotely saves significant time and cost especially for those ongoing program updates.
  • [Data Management - Data Security]
    Secomea’s security credentials meet the requirements for remote access.
Quantitative Benefit
  • A dozen Secomea SiteManagers have been fitted to machines so far, saving approximately 10 trips to Europe, China and around the UK.

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