自动化流程以提高效率：MBIE 新西兰公司办公室案例研究
技术
- 传感器 - 液位传感器
适用行业
- 建筑物
- 金融与保险
适用功能
- 维护
- 质量保证
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 测试与认证
- 培训
关于客户
MBIE 新西兰公司办公室是新西兰政府机构，每天处理大量电话和交易。该办公室维护着 22 个不同的登记册，并协助其他国家做同样的事情。该办公室采用了 ISO 9001 标准，强调数据准确性和可靠性对于企业和个人未来的重要性。该办公室在维护 ISO 9001 标准和手动确保质量方面面临挑战，在如此大的组织中，记录和跟踪每个流程变更的任务几乎是不可能的。
挑战
MBIE 新西兰公司办公室拥有 45 名员工，每天处理 400 个电话和 4,000 笔交易，同时维护 22 个不同的登记册。该办公室甚至在 ISO 9001 标准成为强制性标准之前就已采用该标准，强调数据准确性和可靠性的重要性。然而，维护 ISO 9001 标准并手动确保质量是一项重大挑战。记录从开始到结束的过程，包括所有的复杂性，是一项艰巨的任务。尽管拥有一个致力于保持信息最新的团队，但在如此大的组织中跟踪每个流程变化几乎是不可能的。每个流程的手动记录既耗时又昂贵。
解决方案
公司办公室求助于 Nintex Promapp 来实现自动化，它可以自动记录流程，从而节省时间和金钱。质量保证团队以前由五名忙碌的员工组成，现在减少到两名管理流程的员工。效率的提高还来自团队能够使自己的流程保持最新，从而使流程更加有用，因为它们是根据真实的实地知识构建的。该系统还根据信息的敏感性允许不同级别的访问。例如，处理敏感信息的执行团队的访问受到限制，而不太敏感的流程则与其他组织和公众共享。 Nintex Promapp 还使跟踪文档更改和版本变得更加容易，每个保存的更改都会创建文档的新版本。
运营影响
数量效益
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