Accenture

Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.

In the competitive digital economy, Generali Vitality wanted to grow its customer base and become a lifetime health partner to members. They needed to optimize and introduce new features continuously without lengthy product development cycles.

Openreach is a wholesale telecoms business providing engineering services to more than 650 communications providers, which sell the phone, broadband, and Ethernet services to UK homes and businesses. Openreach wanted to improve the customer experience by ensuring that jobs (e.g., telephony installations and repairs) were completed successfully the first time, every time, and on time. This was easier said than done because Openreach’s engineers needed to diagnose and fix a wide range of connectivity issues.To provide the best possible service, Openreach had to move beyond its traditional engineering mindset and put customers at the heart of its business.