Ticketmaster 利用 Dialogflow 增强购票体验
技术
- 分析与建模 - 机器学习
- 分析与建模 - 自然语言处理 (NLP)
适用行业
- 设备与机械
适用功能
- 采购
用例
- 对话机器人
- 机器翻译
服务
- 系统集成
关于客户
Ticketmaster 是世界领先的现场活动票务公司，成立于 1976 年。他们每年在 29 个不同国家销售超过 5 亿张门票。他们的业务涉及将人们与活动和门票联系起来，并且他们不断寻求改进服务和增强客户体验的方法。他们认识到自然语言处理在实现这一目标方面的潜力，并转向 Dialogflow 的对话技术为购票者提供更快、更个性化的服务。
挑战
Ticketmaster 是全球领先的现场活动票务公司，一直在寻求为购票者提供更快、更个性化服务的方法。他们认识到自然语言处理在增强客户体验方面的潜力，但在该领域缺乏经验。我们面临的挑战是找到一种易于实施、可扩展并提供良好开发人员体验的技术。他们还需要一个能够理解并准确响应数千名不同音乐艺术家姓名的系统，这是他们业务的一个重要方面。
解决方案
在研究了多种技术后，Ticketmaster 于 2017 年 1 月决定使用 Dialogflow。Dialogflow 提供了一个快速、轻松的开始，让他们能够以最少的编码构建对话体验。其直观的开发环境使团队能够轻松设计用户体验。此外，Dialogflow 具有可扩展性，确保它能够应对用户群的增长。尽管在自然语言处理方面经验很少，但该团队能够利用 Dialogflow 在机器学习和自然语言处理方面的专业知识来创建引人注目的语音用户体验。他们对 Dialogflow 自然语言理解的准确性印象特别深刻，这使得客户能够以对话方式与系统进行交互。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
