为残疾人提供选择权：数字化转型之旅
技术
- 分析与建模 - 过程分析
- 传感器 - 触觉传感器
适用行业
- 设备与机械
- 矿业
用例
- 人员跟踪与监控
- 供应链可见性(SCV)
服务
- 系统集成
- 培训
关于客户
本案例研究中的客户是澳大利亚一家提供残疾人服务的政府组织。该组织是在澳大利亚政府委员会 (COAG) 于 2011 年进行改革后成立的。它为两个地区和六个州的近 467,000 名残疾人提供个性化服务。该组织必须应对多重挑战，包括缺乏数字化流程文档、各州流程不同，以及 IT 部门面临建立适合新用途的流程架构的压力。该组织还必须提高和扩展流程效率并增强客户体验。
挑战
澳大利亚政府委员会 (COAG) 于 2011 年对澳大利亚各地的残疾人服务提供进行了改革，形成了一个高绩效组织，为两个地区和六个州的近 467,000 名受影响人士提供个性化服务。然而，该组织面临着一些挑战。缺乏数字化流程文档，并且六个州的流程各不相同。 IT 部门面临着建立适合新目的的流程架构的压力。需要提高和扩展流程效率，但由于缺乏当前状态的可见性而无法定义未来状态是一个重大障碍。该组织还需要关注更好的客户体验的业务需求。
解决方案
该组织采用 ARIS 设计与业务战略、ARIS 推出与变更管理以及 ARIS 风险与合规作为应对挑战的解决方案。 ARIS 在短短 3 周内完成配置，并在 5 个月内开始部署和培训。该组织标准化了所有文档并开始捕获其当前的流程状态。在短短 12 个月内，它就绘制了与参与者入职并为其制定护理计划相关的所有流程。凭借 150 名活跃的流程建模人员，它还对这些流程有了直观的了解。该组织还能够灵活地使用其使用的表示法语言，选择事件驱动的流程链 (EPC) 而不是业务流程建模表示法 (BPMN) 语言路径，以获得更高的用户接受度。
运营影响
数量效益
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