- Networks & Connectivity - Gateways
- Processors & Edge Intelligence - Embedded & Edge Computers
- National Security & Defense
- Product Research & Development
- Quality Assurance
- Inventory Management
- Tamper Detection
- Cloud Planning, Design & Implementation Services
- System Integration
The client, a security service provider, required a web portal that could manage different user roles and integrate with Customer Premise Equipment (CPE) to manage various services. The portal was expected to offer service desk functionalities and integrate with third-party systems for implementing SMS functionality. The client's customers are organizations that have one or more CPEs and avail different services from the client. The client's business solution is a combination of hardware and software components providing security services and the ability to manage service configurations. The service subscription and service delivery of all office security service-related reports/analysis is controlled from the client’s cloud infrastructure.
About The Customer
The client is the fastest growing information security company in Asia providing services such as security assurance, compliance, governance, monitoring, analytics, and management services. Over the past decade, they have been delivering technology solutions to ensure impenetrable security to 700 customers in 30 countries across Asia and Europe. Using their industry knowledge, security-related expertise, and technology capabilities, they offer a unique technology platform and integrated services framework for their clients to actively monitor, reduce, and prevent risk.
QBurst developed a scalable, user-friendly, and aesthetically appealing portal for client users and their customers. The portal was customized to manage all front-end functions related to the security services offered through CPE by the client for customers and their own users. The portal was integrated with key internal and external systems for optimum performance and results. The portal provides a single access point for customers to subscribe/unsubscribe services and manage service configuration of their CPE. The portal also includes a highly customizable dashboard, service management feature, service desk, alerts and notifications, user management, log analysis, and report generation. QBurst developed a multi-tiered architecture to effectively service data requests for large scale deployments and provide a scalable systematic structure.
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