VMware Tanzu (Dell Technologies) > Case Studies > Propelling Customer Experiences Through Digital Transformation

Propelling Customer Experiences Through Digital Transformation

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 Propelling Customer Experiences Through Digital Transformation  - IoT ONE Case Study
Technology Category
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Functions
  • Business Operation
Services
  • Cloud Planning, Design & Implementation Services
The Challenge

VMware is undergoing significant digital transformation to support the transition of its business model from perpetual-license software to subscription and software-as-a-service (SaaS). To enable this transition, the VMware IT team must deliver new capabilities in an accelerated timeframe while improving performance, resiliency, and user experience.

One of the apps modernized was VMware Customer Connect (formerly known as My VMware), a self-service portal that millions of users access each month to evaluate products, download software binaries, manage software licenses, request support, and conduct account management. Since its launch a decade ago, the portal has experienced exponential growth in traffic.

As a result, the platform encountered scalability and performance issues, leading to outages and latency.

The Customer
About The Customer

VMware, Inc. is an American cloud computing and virtualization technology company with headquarters in Palo Alto, California. VMware was the first commercially successful company to virtualize the x86 architecture

The Solution

To ensure features could be delivered quickly to satisfy business needs, VMware IT modernized several mission-critical apps, tackling many of the same complex transformation issues faced by VMware’s own customers.

VMware IT’s architecture team was evaluating VMware Tanzu™, a suite of products and solutions for building and running modern apps. It enables developers to deploy modern apps faster into a stable, scalable runtime environment and helps operations teams handle change requests related to design, log aggregation, and configuration monitoring more efficiently.

Operational Impact
  • [Product Improvement - User Experience]

    Improvement in the portal’s user interface, as well as its overall resiliency, performance, scalability, and security.

  • [Management Effectiveness - Real Time Information]

    40% improvement in cloud service response time.

Quantitative Benefit
  • 25% increase in developer productivity.

  • 25% decrease in annual license costs.

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