elastic > Case Studies > InfoTrack: Revolutionizing Legal Information Search with Elasticsearch Service

InfoTrack: Revolutionizing Legal Information Search with Elasticsearch Service

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 InfoTrack: Revolutionizing Legal Information Search with Elasticsearch Service - IoT ONE Case Study
Technology Category
  • Application Infrastructure & Middleware - Event-Driven Application
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Buildings
  • National Security & Defense
Applicable Functions
  • Procurement
  • Product Research & Development
Use Cases
  • Tamper Detection
  • Time Sensitive Networking
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
InfoTrack faced challenges in managing logs and monitoring application errors as their customer base and data volume grew. They needed a solution that could provide faster search, scalability, and access to additional features.
The Customer
About The Customer
InfoTrack is a legal technology company that provides a platform for customers to search, analyze, and retrieve legal and associated information. They have a developer-led culture and a dedicated Innovation team that drives data-driven innovation.
The Solution
InfoTrack implemented Elasticsearch Service on Elastic Cloud, which allowed them to centralize logs and metrics, improve search speed, and gain access to features like APM, ILM, and Graph. They also used Filebeat and Metricbeat to ship data into Logstash and visualize it in real time using Elasticsearch and Kibana.
Quantitative Benefit
  • The quantitative benefits include improved help desk NPS from 70 to 80+, faster resolution of support tickets, reduced time spent investigating issues, and increased customer retention. The use of Kibana and Elasticsearch Service also allowed InfoTrack to release innovative solutions and identify cross-selling opportunities.
  • 15% increase in new customers year over year

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