Prodapt > Case Studies > Digital Transformation Strategy for Network Service Providers in the UK

Digital Transformation Strategy for Network Service Providers in the UK

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 Digital Transformation Strategy for Network Service Providers in the UK - IoT ONE Case Study
Technology Category
  • Cybersecurity & Privacy - Intrusion Detection
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Quality Assurance
Use Cases
  • Last Mile Delivery
  • Visual Quality Detection
  • Testing & Certification
The Challenge
In a highly competitive market, service providers find it difficult to fulfill their enterprise customers’ demands for faster and more reliable network services due to network complexities, frequent outages, and missed commitments.
The Customer

Leading global service provider in the UK

About The Customer
The client is a leading global service provider in the UK that delivers managed network infrastructure and services to large enterprises. They faced challenges due to multiple acquisitions, technological disruptions, and a multi-vendor ecosystem with varied architectures.
The Solution
Prodapt delivered a sustainable digital transformation strategy that included an agile NetDevOps model, service modernization, and digital automation workflow. They used home-grown network solutions like Netbots, NeSO, and NeSA frameworks. They introduced automated workflows and AI/ML-driven real-time dashboards for network and service performance.
Quantitative Benefit
  • The client experienced improved network service activation, reduced delays, network issues, and restoration times, and enhanced customer experience.
  • In addition, they achieved 29% cost optimization through successful service standardization, automated workflows, and service assurance.

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