Symantec was seeking a solution to reduce the number of manual processes while maintaining strict security and compliance controls. A customizable solution was essential since some departments wanted to automate a few steps while others wanted complete automation of end-to-end workflows.
Symantec wanted more than just a stop-gap measure to replace another system, but rather a solid governance solution to seamlessly integrate all workflows and improve operations.
Symantec is a leader in global cyber security providing companies, governments, and humans with peace of mind in the digital era. With more than 11,000 employees across more than 35 countries.
Symantec identified three factors in its drive for operational excellence. The first, suitability, was an internal analysis for process design to measure potential constraints, or control benefits to the process–the goal being to “score” a process that’s a good candidate for automation.
The second, complexity, measured what type of bot would be required to automate the process and to understand how many screens and systems would interact with it.
The third, is value, such that automation brought value–through cost savings, time savings, and ROI.
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