Dell’s transactional HR processes were high-volume and repetitive. Robotic Process Automation (RPA) would significantly help improve efficiency and cost-effectiveness while freeing up HR employees for higher-value, strategic work.The company wanted to remove the transactional work for end-to-end processes such as its open requisition recruiter assignments, onboarding process reminders, and status updates, and offer status management to allow HR employees to focus on more person-to-person interactions.

Symantec was seeking a solution to reduce the number of manual processes while maintaining strict security and compliance controls. A customizable solution was essential since some departments wanted to automate a few steps while others wanted complete automation of end-to-end workflows.Symantec wanted more than just a stop-gap measure to replace another system, but rather a solid governance solution to seamlessly integrate all workflows and improve operations.

Azbil introduced the product lifecycle management (PLM) package “Windchill” to share and manage product blueprints and component table data at all stages—from planning to disposal.To minimize customization expenses and verification work, the company decided to utilize 99% of the package’s standard functions. This decision created functionality issues for the company’s PLM systems resulting in operational gaps, errors, and compromised efficiency.

OSV began looking into implementing Robotic Process Automation (RPA) to support customers within the Workday ecosystem in late 2018. The company wanted to utilize automation to increase efficiency and accuracy with predefined processes with the goal of providing more benefits to end-users.When looking at solutions, OSV not only investigated which platform would deliver the best technology but also which partner would be committed to providing expertise and support.