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Dell's Transformation: Boosting HR Productivity with RPA and Workday

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 Dell's Transformation: Boosting HR Productivity with RPA and Workday - IoT ONE Case Study
Technology Category
  • Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries
  • Cement
  • Construction & Infrastructure
Use Cases
  • Leasing Finance Automation
  • Material Handling Automation
  • System Integration
The Customer
About The Customer
Dell Technologies is a multinational technology company that provides essential infrastructure for organizations to build a digital future, transform IT, and protect information. With a workforce of over 160,000 employees, Dell creates technologies that drive human progress for consumers across 180 countries. The company was seeking to improve its HR processes by reducing the volume of repetitive tasks and freeing up HR employees for more strategic work.
The Challenge
Dell Technologies, a global tech giant with over 160,000 employees, was grappling with high-volume and repetitive transactional HR processes. The company was seeking to improve efficiency and cost-effectiveness while freeing up HR employees for higher-value, strategic work. The challenge was to eliminate transactional work for end-to-end processes such as open requisition recruiter assignments, onboarding process reminders and status updates, and offer status management. This would allow HR employees to focus more on person-to-person interactions.
The Solution
Dell was an early adopter of Robotic Process Automation (RPA) and one of the first companies to implement bots for HR. The company chose to deliver completed offer letters to North American candidates through automation as the Proof of Concept (POC) pilot. The IT and the central governing group partnership laid the infrastructure and groundwork for how all automations would be managed. For security, bots were managed in the same way as their human counterparts; they had limited access, allowing the team to track activity, and had to go through compliance audits on a regular basis. Dell also formed an RPA Ambassador group to help socialize automation and its benefits internally. This helped change the company’s cultural mindset to automation first, wherever possible.
Operational Impact
  • The implementation of RPA at Dell led to a suite of automations that managed the entire requisition process. This significantly reduced the time taken to assign recruiters to job requisitions, helping to fill positions faster. Bots were also used for reporting automations, knitting together reports or data from Workday and other systems. This eliminated the need for a human to identify and look up information on who should fix an error. Another automation was implemented for document generation, which allowed managers and program leads more time in facilitating discussions, rather than preparing the reviews themselves. The automation initiatives have transformed Dell's HR function, making it more efficient and effective.
Quantitative Benefit
  • 85% efficiency gain in HR processes
  • 30 automations in HR deployed in 2019 alone

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