- Application Infrastructure & Middleware - Database Management & Storage
- Networks & Connectivity - 5G
- Quality Assurance
- Predictive Quality Analytics
- Visual Quality Detection
- System Integration
- Testing & Certification
CleanTelligent Software, a company that aids in-house and contracted janitorial teams in streamlining communication and improving quality control, faced a significant challenge. Their clients were demanding a more dynamic way to present reporting data. The company's software was primarily used to analyze and summarize a custodial team's performance, replacing a highly manual, paper-driven process. However, the initial differences between service providers in the janitorial industry are often unclear, and the cost of switching is comparatively low. This situation led to high client turnover, with a janitorial company's customer lifetime averaging four years or less. CleanTelligent needed to improve the customer experience with dynamic dashboards and reporting, retain customers through predictive analysis, capitalize on advanced analytics capabilities to build market differentiation, and improve client retention rates.
About The Customer
CleanTelligent Software is a company that provides software solutions to in-house and contracted janitorial teams. Their software simplifies the flow of communication among employees, clients, stakeholders, and building patrons. It enhances processes to help teams protect project margins, showcase results, and track and improve janitorial quality control. With 17 years of experience, CleanTelligent knows how to capture and use performance data to help janitorial teams reach new levels of success. Their solutions play a vital role in helping janitorial service providers maintain quality control and open lines of communication with their customers to spotlight and address issues before they affect the quality of service.
To meet the demand for advanced analytics and reporting, CleanTelligent decided to embed Infor Birst analytics into its existing solution. This decision created a single, market-ready system that seamlessly integrates with CleanTelligent's existing operational capabilities. Birst's API allowed CleanTelligent to preserve existing customer management automation and capabilities by automatically updating Birst. When onboarding new clients, CleanTelligent could mirror a client's contracted functionality in Birst. Birst's virtual tenants allowed CleanTelligent to keep each client's data secure and separate. Birst's ability to provide dynamic reporting and dashboards that presented data in a compelling visual format was a primary driver in the decision to embed it. Birst analyzes and summarizes the performance of CleanTelligent's customers, making it easier for them to identify performance trends, make informed decisions, and build lasting customer relationships based on consistent performance delivery and trust.
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