Nintex > Case Studies > ANZ Bank Digitally Transforms Paper-based Systems

ANZ Bank Digitally Transforms Paper-based Systems

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 ANZ Bank Digitally Transforms Paper-based Systems - IoT ONE Case Study
Technology Category
  • Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
  • Software Design & Engineering Services
The Challenge

ANZ Bank needed to replace its manual processes for retail and institutional operations with a scalable, standardized solution that provided workflow transparency, electronic collaboration and document storage to better serve its customers and meet international regulations.

The Customer
About The Customer

ANZ provides a range of banking and financial products and services to 10 million customers in 34 markets globally. With a workforce of 50,000 employees, ANZ is among the top four banks in Australia, the largest banking group in New Zealand and the Pacific, and among the top 50 banks in the world.

The Solution

ANZ Bank uses Nintex Advanced Work Flow and Modern Forms to automate and streamline retail, institutional and branch operations. They also use Nintex tools to better manage document verification and compliance.

Operational Impact
  • [Efficiency Improvement - Operation]

    With Nintex Advanced Workflow and Modern Forms for SharePoint, ANZ has automated and streamlined multiple complex workflows across its operation.

  • [Efficiency Improvement - Customer Service]

    Customer requests are automatically routed to the right recipients, and custom collateral is automatically created for customers

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