Case Studies.

Add Case Study

Our Case Study database tracks 7,302 case studies in the global IoT Ecosystem.
Filters allow you to explore case studies quickly and efficiently.

Filters
  • (1)
    • (1)
  • (1)
    • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
  • (1)
Selected Filters
1 case study
Sort by:
Empowering Billings City with Digital Transformation: A Case Study - WaterSmart Software Industrial IoT Case Study
Empowering Billings City with Digital Transformation: A Case Study
The City of Billings, Montana, the largest city in the state, provides reliable water distribution, wastewater collection and treatment, and garbage collection to its population of 110,000 people. The city was facing challenges in meeting evolving customer expectations and delivering a high-quality customer experience. Their initial attempt at an online payment platform was limited in functionality, focused solely on bills, and was cumbersome to use. The platform was not user-friendly and did not meet the needs of a wide range of customers, some of whom were tech-savvy while others preferred more traditional solutions. The city was receiving a high number of customer calls and complaints related to bills and payment issues. Therefore, they were in need of a platform with self-service solutions to help resolve these common customer issues online.
Download PDF

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.