The company relied on the expertise of a staff of experienced billing agents, account managers and administrative specialists whose primary tools were one giant customer database built on Microsoft Access, Exchange email and the anachronistic but effective use of paper invoices delivered via fax or snail mail.This process was effective until Irene made it clear that if power went out in the main office Diesel Direct wouldn’t be able to send out that fast flurry of invoices every day. And without that, their cash-flow situation would be greatly impacted very quickly.Their clients, fleet managers for distribution companies, understand quickly how Diesel Direct can save them money by letting them trade a few extra cents per gallon of fuel for the FTE cost of having their own people handle the fuelling and maintenance and reporting, plus the cost of having the truck off the road while they’re doing it. Diesel Direct’s services allow them to skip most of that. The model doesn’t require a lot of technology, but Diesel Direct can’t accomplish anything if its minimal IT infrastructure is offline for any length of time.

Dell Technologies operates one of the largest businesses on the planet. Dell’s ERP system helps make it all possible, supporting over 60,000 users, including both in-house and partners. This ERP system spans numerous core applications and 13 business tools, including SAP Business Warehouse (BW) which hosts their customers’ mission-critical data (orders, shipments, invoices).The particular ERP system that Dell Digital leverages is a mission-critical system with unique requirements and certifications. Because of the scale and complexity, the ERP system mandated a solution that was not only secure but could also transform their business with newfound speed, agility, and operational excellence. When determining between on-premises and cloud, the potential of having a multi-cloud strategy was also a major factor for the IT leadership team at Dell Technologies.

The company relied on the expertise of a staff of experienced billing agents, account managers, and administrative specialists whose primary tools were one giant customer database built on Microsoft Access, Exchange email, and the anachronistic but effective use of paper invoices delivered via fax or snail mail.This process was effective until Irene made it clear that if the power went out in the main office Diesel Direct wouldn’t be able to send out that fast flurry of invoices every day. And without that, their cash-flow situation would be greatly impacted very quickly.Their clients. Fleet managers for distribution companies understand quickly how Diesel Direct can save them money by letting them trade a few extra cents per gallon of fuel for the FTE cost of having their own people handle the fuelling and maintenance, and reporting, plus the cost of having the truck off the road while they’re doing it. Diesel Direct’s services allow them to skip most of that. The model doesn’t require a lot of technology, but Diesel Direct can’t accomplish anything if its minimal IT infrastructure is offline for any length of time.