Argent used to track its operations in an ERP system from QAD. But the company’s end users found the system cumbersome—and its decision-makers grew concerned about the costs associated with the system. “Because we had installed QAD in-house, we had to purchase and maintain our own servers,” said Randy Garreston, System Administrator for Argent International. “We also found the upgrade process to be disruptive. Just when we’d get used to one version, they’d change it and we’d have to learn how to navigate a reconfigured interface.”

Kamco Industries faced challenges with spreadsheet-based business processes that did not meet the requirements of major clients like American Honda. Analyzing performance involved stacks of paperwork and IT spent too much time supporting business processes instead of providing a strong technology foundation. The year-end closing process required countless hours of overtime and took weeks to complete.