Argent used to track its operations in an ERP system from QAD. But the company’s end users found the system cumbersome—and its decision-makers grew concerned about the costs associated with the system. “Because we had installed QAD in-house, we had to purchase and maintain our own servers,” said Randy Garreston, System Administrator for Argent International. “We also found the upgrade process to be disruptive. Just when we’d get used to one version, they’d change it and we’d have to learn how to navigate a reconfigured interface.”

When Kamco Industries’ spreadsheet-based business processes didn’t meet the requirements of major clients such as American Honda, the company knew it needed to improve. Analyzing performance involved stacks of paperwork, and the year-end closing process required countless hours of overtime and took weeks to complete. IT spent too much time supporting business processes rather than providing a strong technology foundation for the company. Looking to meet its customers’ requirements and improve efficiency, Kamco began looking for a new ERP system.