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HSBC Goes Conversational with Intelligent Automation - LivePerson Industrial IoT Case Study
HSBC Goes Conversational with Intelligent Automation
With the move to Conversational Banking, HSBC has created an exciting new career path for some of its 19,000+ customer service agents. The new roles it has introduced to date include Conversation Designer and Chatbot Manager in both onshore and offshore contact center teams.When operating at the scale of HSBC, automation can lighten the pressure put on agents by eliminating repetitive simple tasks.
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OUA Increases CSAT with Higher Education Chatbots Powered by Conversational AI - LivePerson Industrial IoT Case Study
OUA Increases CSAT with Higher Education Chatbots Powered by Conversational AI
Provide around-the-clock chatbot coverage to target international audiences and increase revenueDesire to increase entry points and channels for prospective students to more easily engage with the education aggregatorThe long-term goal is to enhance automation to match the value of human agents
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