WIN-911 Case Studies WATER TREATMENT FACILITY ALARM NOTIFICATION SOFTWARE AIDES WATER FACILITY IN LAN
WATER TREATMENT FACILITY ALARM NOTIFICATION SOFTWARE AIDES WATER FACILITY IN LANWIN-911
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Equipment & Machinery
Water Utility Management
|[Efficiency Improvement - Maintenance]|
Before the alarm software was installed at the water plant, its staff would often be informed of problems by the general public, typically only after the problem had already impacted water quality. The alarm system has greatly increased the quality of service and credibility of the plant by allowing the plant to catch problems before they reach the customers.
The system monitors over a 100 different factors for the plant, including water pressure and ph levels. This data is recorded minute-by-minute, allowing staff to respond to any anomalies in what virtually equates to real-time response. If an anomaly occurs, the software sends out a specialized alarm that lets staff know exactly what has happened, and where.
Should an alarm ever be set off, ALERT immediately begins sending out notifications, setting a four-stage process into motion. First, a supervisor is called on a fixed plant number. If the supervisor fails to answer the plant number, a second call is made to the supervisor via a mobile number. If the second call goes unacknowledged, a third call is made to the supervisor via a private mobile number. If still the supervisor has not answered the alert, the alarm notification software begins placing calls to a replacement staff member.
For a notification to be acknowledged, the supervisor or replacement staff member must provide an identification number when answering the call. This identification number lets the system know that the alarm has been acknowledged and will stop any further calls from being made.