Deacom > Case Studies > Tripling Sales with Deacom ERP: A Case Study on Copps Industries

Tripling Sales with Deacom ERP: A Case Study on Copps Industries

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 Tripling Sales with Deacom ERP: A Case Study on Copps Industries - IoT ONE Case Study
Technology Category
  • Automation & Control - Automation & Process Control Systems
  • Automation & Control - Distributed Control Systems
Applicable Industries
  • Electronics
  • Mining
Applicable Functions
  • Facility Management
  • Procurement
Use Cases
  • In-process Traceability
  • Process Control & Optimization
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Customer

Copps Industries

About The Customer
Copps Industries is a global provider of epoxy resins to civil engineering, mining, electronics, and adhesive markets. The company has been in operation since 1979, offering reactive polymers with countless applications. Despite its global reach and diverse product offerings, Copps was a small team that relied heavily on manual processes and outdated technology. The company faced challenges in scaling its operations and managing its processes, particularly after the retirement of two long-term employees. Copps needed a solution that would allow it to scale its business, ensure process control, and centralize information for easy access by all employees.
The Challenge
Since 1979, Copps Industries has been a global provider of epoxy resins to various markets. However, the company faced challenges in scaling to meet market demand due to outdated technology and manual workarounds to fill in process gaps. The company relied heavily on people to deliver scalable and repeatable processes, which limited the volume of SKUs manageable by their small team. Copps was also burdened with an outdated disk-operating system (DOS) that no longer supported its business needs, and employees struggled with managing a paper trail of documents. The retirement of two 20+ year veterans further complicated matters, leading to issues with process control and onboarding new employees. Copps Industries needed a solution that would tighten process control, scale with its business, and centralize information for easy access.
The Solution
After exploring several solutions, Copps Industries selected Deacom ERP, a comprehensive enterprise resource planning solution for global manufacturers and distributors, in 2008. Twelve years later, the company upgraded their system to Deacom’s Managed Cloud Services (MCS). Deacom’s MCS provided Copps employees with fast, secure, and reliable access to the data they needed to perform their jobs. The company began migrating to the cloud and running a full Deacom upgrade in October 2019, becoming fully operational by February 2020. This switch eliminated the need for outside IT support to maintain the server. Deacom’s Managed Cloud Services solved the issue of providing vital information to employees, making it accessible to anyone on staff without relying on others. The timing of the cloud migration also proved fortuitous, as the COVID-19 pandemic surfaced mere weeks after the migration was complete, allowing Copps to move to remote work seamlessly.
Operational Impact
  • The implementation of Deacom ERP and its Managed Cloud Services has brought about significant operational improvements for Copps Industries. The company has seen greater efficiencies, better process control, and unparalleled savings in operational costs and IT expenses. The system has also allowed for a more streamlined workflow, with all information accessible in Deacom, enabling employees to track every order at all times. The transition to the cloud version of Deacom also provided Copps with the flexibility to move to remote work during the COVID-19 pandemic without the need for makeshift solutions. Looking forward, Deacom will continue to support Copps as it expands to a new facility at the end of 2021, with the goal of consolidating several functions under one roof.
Quantitative Benefit
  • Copps Industries’ sales have tripled since going live with Deacom in 2008
  • Copps experienced a 20% reduction in outside IT support just by moving to the cloud version of Deacom
  • Deacom users within Copps have increased by 44% over the last two years

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