Case Studies > The Hub of Cloud Communications

The Hub of Cloud Communications

 The Hub of Cloud Communications - IoT ONE Case Study
Applicable Functions
  • Business Operation
Use Cases
  • Machine to Machine Payments
The Customer
Vonage Business
About The Customer
Founded in 2004, SimpleSignal, now Vonage Business, has now grown into the leading SaaS provider of cloud-based voice, video, mobility and collaboration services that integrate directly into business workflow and applications that people work with every d
The Challenge
SimpleSignal delivers services through multiple channels, whether that’s through wholesale partners or white labeling or directly to an end user. It’s a wide range of products - large scope - and offered both as usage based and subscription based services. The platform of choice had to have the qualities of traditional telecommunications billing but also the innovation, flexibility and scalability of Software-as-a-Service (SaaS) billing.
The Solution
SimpleSignal’s decision to pursue a usage rating and billing platform vendor which understood the challenges they faced and ability to provide solutions that help them succeed is driving desired results. SimpleSignal settled on implementing the EngageIP Usage Rating and Billing platform by LogiSense.
Operational Impact
  • [Product Improvement - Customer Satisfaction]
    Being able to quickly roll-out and provision a plethora of VoIP and telephony based network services. Enabled substantial improvement in customer experience
  • [Data Management - Data Integration]
    API integrations into other platforms such as Salesforce

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