- Functional Applications - Enterprise Resource Planning Systems (ERP)
ABB needed a partner familiar with the organization and SAP implementation to extend existing SAP system to IMA and support/improve SAP usage.
Bristlecone assisted ABB in expanding their scope of operations from SAS region to IMA and set up the Regional ERP Management and Support Center (REMSC) for providing centralized SAP support services for 17 countries with limited onsite support. Bristlecone helped the company cater to the different time zones with SLA based call monitoring system. Users logged in issues in a Solution Manager through a Single Point of Contact (SPOC) helpdesk. This helpdesk addressed the issues based on mutually agreed SLAs.
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