Nintex > Case Studies > Streamlining Healthcare Operations: Adventist Health System's Success with Nintex Platform

Streamlining Healthcare Operations: Adventist Health System's Success with Nintex Platform

Technology Category

Platform as a Service (PaaS) - Application Development Platforms
Robots - Wheeled Robots

Applicable Industries

Equipment & Machinery
Healthcare & Hospitals

Applicable Functions

Facility Management
Procurement

Use Cases

Personnel Tracking & Monitoring
Time Sensitive Networking

Services

Hardware Design & Engineering Services
System Integration

About The Customer

Adventist Health System is a healthcare organization based in the United States. The organization is committed to providing Christian healthcare and operates 44 facilities across 10 states. With over 78,000 employees, Adventist Health System serves 4.7 million patients annually. The IT department of the organization is responsible for maintaining clinical and business systems that provide a secure, effective, and integrated patient care delivery system across its many hospital campuses. Ensuring that new staff have the necessary computer hardware, software, and business cards is a critical task for the organization.

The Challenge

Adventist Health System, a healthcare organization with over 78,000 employees across 44 facilities in 10 states, was facing a significant challenge in managing their ordering processes. The system, which was primarily based on verbal and email orders, was proving to be inefficient and time-consuming. The IT department was spending excessive time handling a mix of paper form requests, verbal requests, and a flurry of follow-up emails for new equipment and business card requests. The process was not only cumbersome but also prone to errors and delays. The inaccuracies in the system often led to late deliveries of computer equipment and inaccuracies in business cards. The challenge was to find a solution that could automate this process, reduce errors, and free up the IT staff to focus on other critical tasks.

The Solution

The solution came in the form of the Nintex Platform for SharePoint. After exploring various options, the organization decided to adopt Nintex due to its seamless integration with SharePoint. The platform allowed non-tech users to easily initiate their orders by clicking a form on the SharePoint ribbon. Once a staff member completed the online business card request form built on the Nintex Platform, SharePoint would send an email and start the approval process for the request. The platform also provided a WYSIWYG display that allowed users to view their business card exactly as it would be printed, enabling them to correct mistakes before placing the order. Additionally, when a manager completed an online form for a new hire or an existing employee, the workflow would trigger IT staff to reallocate or order the requested computer hardware and software. The platform also allowed staff to access the system from home and open pages within its web view from their native employee mobile app.

Operational Impact

The implementation of the Nintex Platform for SharePoint brought about significant operational improvements for Adventist Health System. The platform streamlined the ordering process, reducing errors by 50% and saving one to two hours of IT staff processing time on more than 700 orders a year. The system also eliminated the need for time-consuming follow-up emails and allowed the IT team to easily view and track the orders online to completion. The platform's Advanced Workflow sped up the process without the overhead monitoring of the previous system. The solution not only improved efficiency but also allowed the IT staff to focus on other important tasks, thereby enhancing overall productivity.

Quantitative Benefit