Splunk > Case Studies > Jupiter Shop Channel Streamlines IT Operations With Data-Driven Insights

Jupiter Shop Channel Streamlines IT Operations With Data-Driven Insights

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 Jupiter Shop Channel Streamlines IT Operations With Data-Driven Insights - IoT ONE Case Study
Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • E-Commerce
  • Retail
Applicable Functions
  • Product Research & Development
  • Sales & Marketing
Use Cases
  • Behavior & Emotion Tracking
  • Leakage & Flood Monitoring
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
Jupiter Shop Channel (JSC) needed a platform to convert data into actionable insights, simplify workflows, boost interdepartmental collaboration, and improve customer engagement.
The Customer

Jupiter Shop Channel (JSC)

About The Customer
JSC is Japan's first television shopping network that broadcasts live programs selling lifestyle goods to home shoppers. They have an omni-channel strategy for unified shopping across TV and e-commerce.
The Solution
JSC deployed Splunk to integrate log data from scattered sources onto a single platform, replace a labor-intensive investigation process with automatic monitoring, and accelerate decision-making with data-driven analytics.
Quantitative Benefit
  • The time for identifying system issues across multiple servers was reduced from two hours to 10-20 minutes, resulting in five times faster troubleshooting. Splunk also improved the quality of application development and provided real-time visibility across operations for better and faster decisions.

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