Ericsson > Case Studies > Service Agility for a Connected World

Service Agility for a Connected World

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Technology Category
  • Networks & Connectivity - Wireless Local Area Network
  • Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
  • Chemicals
Applicable Functions
  • Process Manufacturing
Use Cases
  • Predictive Maintenance
The Challenge
CenturyLink wanted to accelerate design and delivery of IP-based enterprise services, drive all processes from a central catalog for improved service agility and position CenturyLink for SDN/NFV with an open, standards-based solution.
The Customer
Advanced Elastomer Systems (AES)
About The Customer
CenturyLink is the third largest telecommunications company in the United States, and is recognized as a leader in the network services market by technology industry analyst firms.
The Solution
Ericsson provided a solution includes Ericsson Service Innovation Framework, including unified, catalog-driven OSS/BSS, automation of network design, provisioning, activation and problem resolution and implementation and consulting services, using industry standards for solution openness and best practices for business process efficiency.

Software Components
- Ericsson Service Innovation Framework
Operational Impact
  • [Efficiency Improvement - Time To Market]
    Programming time, production time, and installation time are shortened during the introduction of new products.
  • [Management Effectiveness - Internal Collaboration]
    Deeper integration of information across departments and business units improves internal collaboration and end-to-end customer service.
  • [Cost Reduction - IT]
    Total cost of ownership is lowered due to reduction in IT cost.

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