Revenera > Case Studies > F9’s New License Model: A Cloud-Based Transformation

F9’s New License Model: A Cloud-Based Transformation

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Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Retail
Applicable Functions
  • Procurement
Use Cases
  • Inventory Management
  • Usage-Based Insurance
Services
  • Cloud Planning, Design & Implementation Services
The Challenge
F9, an independent business unit of Infor, was facing several challenges with its legacy licensing solution. The solution was not evolving with their needs and was failing to deliver the desired customer experience. The company was looking to modernize its licensing capabilities and add support for new SaaS monetization models. The existing system lacked clear visibility into who was purchasing, activating, and reactivating licenses. Tracking users and the devices F9 was running on was also a challenge. The company was also looking to offer new pricing and functionality within their next major release to strengthen their competitive position. Furthermore, F9 wanted to improve the customer experience by providing a reliable and user-friendly customer portal for self-activation and reducing license-related support issues.
The Customer
About The Customer
F9 is an independent business unit of Infor, a global enterprise leader in business cloud software. F9 provides comprehensive financial reporting and analytics, linking Microsoft Excel® with enterprise organizations. Their robust financial solution streamlines reporting and offers speed, flexibility, and ease of use to more than 35,000 customers and over 150 ERPs. F9's ERP solutions have moved to SaaS, and they were looking for a solution that could support subscription licensing and offer new pricing and functionality to strengthen their competitive position.
The Solution
F9 collaborated with Revenera to implement Revenera’s Software Monetization solutions, including Entitlement Management and Software Licensing. The new monetization system gave customers control over their license activities, allowing them to easily move from trial to paid licenses, and deactivate and reactivate as needed. The solution provided a centralized end-to-end monetization platform, reducing complexity and costs for back office administration. F9 and their ERP Partners now have a more detailed view of these activities than was possible with their legacy solution. The company also introduced Infor-branded customer and partner portals, delivering new self-service and license management capabilities. With the new SaaS licensing option, customers can opt to purchase F9 for a fixed term, which fits well for hosting.
Operational Impact
  • The implementation of Revenera’s Software Monetization solutions has transformed F9's licensing capabilities. The new system has improved the customer experience by providing a reliable and user-friendly customer portal for self-activation, reducing license-related support issues. The centralized end-to-end monetization platform has reduced complexity and costs for back office administration. ERP partners are very pleased with the new portal; they can login and view their customers’ usage data and foresee significantly less licensing support issues. With the new SaaS licensing option, customers can opt to purchase F9 for a fixed term, which fits well for hosting. F9 has plans to retire its legacy license model and migrate the older version of products to the new licensing platform.
Quantitative Benefit
  • Reduced time to resolve licensing issues
  • Better visibility into product usage
  • Recapture of lost revenues due to limitations of the older licensing and device usage accuracy

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