- Application Infrastructure & Middleware - Event-Driven Application
- Human Resources
- Inventory Management
- Personnel Tracking & Monitoring
- System Integration
- Testing & Certification
Competent Software, a US-based Business Process Outsourcing company, was facing challenges in managing its complex and unpredictable workflow. With over 2000 employees worldwide and over 100 million transactions per year, the company needed to simplify its processes. The company aimed to maintain a high standard of efficiency and eliminate inconsistencies. The challenges included adding business value to their core HR application, addressing complexities in absence management, providing Employee Self Service access with necessary approval workflow, systemizing production workforce planning and scheduling, maintaining a 360-degree Performance Management System with incident tracking, creating and maintaining panels/committees online, and finding a system flexible enough to work around the existing system.
About The Customer
Competent Software is a Business Process Outsourcing company based in the US. They have been working with leading Real Estate Information providers since 1992. The company provides a wide range of services, including data conversion, transaction processing, and web-based services. They also assist with desk management, allowing customers to focus on their key business priorities and maximize the value of their IT expenditure. With over 2000 employees worldwide, they perform over 100 million transactions per year, which fall under various levels of complexities. The inflow of work is unpredictable, making it necessary for the company to constantly redefine their processes to remain competitive.
Ramco provided a solution that catered to the unique HR requirements of the BPO industry. The solution included modules for Production Workforce Planning, Performance Management, and Seat Allocation, along with other HCM modules such as Leave, Time & Indian Tax Declarations. The solution was delivered using the strength of VirtualWorks™, providing a flexible and componentized application. The Production Workforce Planning component processed inputs from multiple sources to arrive at an optimum workforce plan. The Performance Management component performed a 360-degree appraisal of employees according to Production, Quality, and Proficiency Indices. The Seat Allocation component ensured effective and efficient usage of work stations based on various projects and activities.
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