CalAmp > Case Studies > Raising its Service Level to Meet Changing Customer Expectations

Raising its Service Level to Meet Changing Customer Expectations

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Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
  • Sensors - GPS
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Fleet Management
The Challenge

Day & Night wanted to alleviate customer concerns and provide service confirmation by answering these questions: Did Day & Night arrive when it said it would? How long did it take Day & Night to complete a certain job? At what speed did Day & Night drivers operate while at a certain site.

About The Customer
Day & Night Power Sweeping (Day & Night) is the premier provider of street sweeping and commercial maintenance servicing in San Diego County, with over 30 employees.
The Customer
Day & Night
The Solution

Day & Night decided to implement CalAmp's fleet tracking solution across 12 of its vehicles. Day & Night chose to pair a Reporter 100 in-vehicle GPS device with FleetOutlook, CalAmp’s web-based fleet management solution.

Data Collected
Drive Distance, Engine Hours, Speed, Vehicle Location Tracking, Vehicle Status
Operational Impact
  • [Data Management - Data Collection]
    Day & Night gained visibility into key fleet metrics, such as driving speeds, overall distance traveled, engine running hours, and the frequency of vehicle starts and stops.
  • [Product Improvement - Customer Satisfaction]
    Automatic e-mails are sent to customers as soon as service workers arrive or depart their site to improve customer satisfaction.

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