SUSE > Case Studies > Provide Faster and Better Service to Customers

Provide Faster and Better Service to Customers

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Technology Category
  • Infrastructure as a Service (IaaS) - Backup & Recovery
  • Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Functions
  • Business Operation
Services
  • Cloud Planning, Design & Implementation Services
The Challenge

A top-ten software company with more than in market cap and a leader in data warehousing and integrated marketing management, Teradata consistently drives innovation and customer satisfaction. This requires the ability to run the business of thousands of Teradata customers and meet the mission-critical demands that result, including handling big data securely, reliably, and quickly.

Consequently, the company developed and supported its own version of UNIX, called “MP-RAS".

Although MP-RAS was reliable, maintaining security and function updates was becom­ing a problem. More important, customers were concerned about speed and staying up-to-date, so Teradata was constantly trying to push performance.

The Customer

Teradata Corporation

About The Customer

Teradata Corporation is the world’s leading analytic data solutions company, focused on integrated data warehousing, big data analytics, and business applications. Teradata’s innovative products and services deliver data integration and business insight to empower organizations to make the best decisions possible for competitive advantage. Its assets include a strong diversified client base of more than 1,450 customers worldwide.

The Solution

It was time to replace MP-RAS and, as it turned out, support just a single operating system. Teradata was attracted to Linux. The open-source operating system of­fered the right technical functionality and an open community for maintenance and updates. In 2007, Teradata looked at SLES as well as other distributions. Teradata chose SUSE as the foundation of its integrated sys­tems because of its bullet-proof, enterprise-quality operating system and its willingness to engage in a partnership.

The two companies then worked together to optimize SLES to drive the performance Teradata and its customers required. In collaboration with the SUSE team, Teradata was able to understand what components of SLES needed to be optimized, and the partnership was born.

 

Operational Impact
  • [Efficiency Improvement - Operation]

    SLES provides a mature, scalable, secure, and flexible replacement to Unix-and Microsoft-based systems.

  • [Cost Reduction - Data Management]

    Reduced company costs and simplified systems management.

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