Fastly > Case Studies > Chick-fil-A Enhances Digital Transformation Security with Automated Web App Solution

Chick-fil-A Enhances Digital Transformation Security with Automated Web App Solution

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Technology Category
  • Application Infrastructure & Middleware - Event-Driven Application
  • Cybersecurity & Privacy - Application Security
Applicable Industries
  • Construction & Infrastructure
  • National Security & Defense
Applicable Functions
  • Maintenance
  • Product Research & Development
Use Cases
  • Cybersecurity
  • Tamper Detection
The Challenge
Chick-fil-A, a leading restaurant chain in the United States, was seeking a robust and flexible web application security solution to safeguard the key assets of their digital transformation strategy. These assets included consumer-facing mobile and web applications that were instrumental in enhancing customer satisfaction and driving revenue growth. The existing legacy Web Application Firewall (WAF) that relied on pattern matching rulesets was inadequate in a development lifecycle where distributed software design and deployments were commonplace. The challenge was to find a future-ready WAF that could be easily installed across distributed architecture and effectively prevent account takeover (ATO) attempts and other attacks on public-facing apps in production.
About The Customer
Chick-fil-A, Inc. is a prominent restaurant chain operating more than 2,600 restaurants across 47 states, Washington, D.C., Canada, and Puerto Rico. The company generates combined annual revenues of over $10 billion. As part of its digital transformation strategy, Chick-fil-A has developed consumer-facing mobile and web applications that are critical to enhancing customer satisfaction and driving the company's growth. The company is also planning to merge its application footprint into a hybrid of Amazon Web Services and managed data centers.
The Solution
Chick-fil-A opted for Fastly's Next-Gen WAF for its ability to provide extensive context for web request blocking decisions and its ease of deployment. The distributed agent model of the Next-Gen WAF protects code where it operates, making it future-ready for any infrastructure or architecture. The solution was also prepared to protect Chick-fil-A’s web assets in hybrid environments, as the company's application footprint was set to merge and become a hybrid of Amazon Web Services and managed data centers. The Next-Gen WAF’s ease of deployment, low maintenance overhead, and built-in detection and blocking capabilities provided effective protection against web application attacks without impacting app performance or requiring a full-time staff member to maintain the solution.
Operational Impact
  • The implementation of Fastly's Next-Gen WAF has provided Chick-fil-A with a robust and flexible web application security solution. The solution instruments and observes Chick-fil-A’s consumer-facing user authentication flows in their mobile and web apps, providing the Engineering and Security teams with the visibility necessary to prevent account takeovers without impacting application performance. The Next-Gen WAF can be deployed within any architecture and offers customizable rules, providing the team with the self-service ability to create advanced protections. The solution is also future-ready, capable of protecting web layer assets in hybrid environments.

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