Openpath > Case Studies > Modernizing Residential Experiences

Modernizing Residential Experiences

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 Modernizing Residential Experiences - IoT ONE Case Study
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Buildings
Applicable Functions
  • Facility Management
Use Cases
  • Perimeter Security & Access Control
Services
  • Cloud Planning, Design & Implementation Services
  • Software Design & Engineering Services
The Challenge

Fully integrated digital access

When The X Company approached Foxbox Digital to build a custom access control platform for their national network of social clubs and private residences, the challenge was clear immediately: how do you combine disparate access systems, without compromising the user experience? 

Existing access control systems focused on individual unit doors and lacked the security features required for the busy lobby and amenity spaces. Foxbox found the Openpath access control solutions were better suited for the shared spaces, functioning as a 24/7, cloud-based security concierge without requiring on-site staff. In order to have them function as one system, Foxbox’s integrated solution had to sync two dashboards and two mobile SDKs into one sleek, user-friendly resident app with a host of modern features and capabilities.

The Customer
About The Customer

Foxbox Digital is an award-winning digital product agency, headquartered in Chicago. We partner with clients ranging from Fortune 50 companies to high-growth startups and everyone in between to design, develop, and deliver successful digital experiences across web, mobile apps, and custom software. “They are professionals, talented, smart. They are committed to a very strong core team.

The Solution

Openpath’s mobile SDK and open APIs

Foxbox built the X Co. app to combine both Openpath and the existing access provider for a seamless, fully digital resident and multifamily access control experience that meets X Co.’s vision to streamline and improve interactions between tenants, and the physical building, and ownership. Thanks to Openpath’s open architecture and mobile SDK, the end result is an intuitive app that allows residents to use all the best features of the Openpath system, like touchless Wave to Unlock, to access the shared lobby, elevators, and amenity spaces, as well as unlock their own unit doors within the same mobile platform. The X Co. app also includes user onboarding tutorials, automatic entry detection, and remotely unlock features available to all residents and users.

For the integration, Foxbox uses Openpath as the main dashboard, and administrators can track and view all logged entry activity across both access control platforms in one convenient place. When they ran into roadblocks, Foxbox was able to quickly troubleshoot API and SDK configurations with the Openpath support staff and find creative workarounds without comprising the final user experience. The fully integrated, cloud-based management platform makes it easy to sync residents to groups for new leases and community events, as well as assist residents with security issues in real-time.

Operational Impact
  • [Product Improvement - User Experience]

    The cloud-based platform makes management a breeze, and the remote unlock feature lets residents accommodate guests, deliveries, and maintenance.

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