Revenera > Case Studies > Accelerating Updates with InstallShield: A Case Study on Trend Micro Taiwan

Accelerating Updates with InstallShield: A Case Study on Trend Micro Taiwan

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Technology Category
  • Cybersecurity & Privacy - Application Security
  • Cybersecurity & Privacy - Cloud Security
Applicable Industries
  • National Security & Defense
  • Packaging
Applicable Functions
  • Product Research & Development
Use Cases
  • Tamper Detection
  • Time Sensitive Networking
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
Trend Micro Taiwan, a global leader in IT security, faced a significant challenge in updating their anti-virus drivers and applications. The company needed to create installers up to 10 times a day to support frequent updates, a task that was slowed down by the need to coordinate development teams across different time zones in Asia and North America. The lack of an automated installation development tool with robust features further complicated the process. The speed of updating installers was crucial to the company's success, as it directly impacted their ability to protect end users and secure networks against breaches from targeted attacks.
The Customer
About The Customer
Trend Micro Taiwan, Inc. is a 25-year global leader in IT security. The company develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information. They provide server security, cloud security, and small business content security. Their security solutions protect end users on any device and secure networks against breaches from targeted attacks. The company delivers top-ranked client-server, network, and cloud-based protection that stops new threats faster, detects breaches better, and protects data in physical, virtual, and cloud environments.
The Solution
Trend Micro Taiwan adopted InstallShield Professional concurrent licensing to address their challenge. This solution significantly increased their installation development speed and customer satisfaction. The concurrent licensing model allowed multiple users across different locations to access InstallShield simultaneously, eliminating the limitations of time and location. This meant that team members could choose their preferred time to use InstallShield without having to wait in a queue. The company is also upgrading to InstallShield Premier and increasing the number of users of the concurrent licenses, further enhancing their installation development capabilities.
Operational Impact
  • The adoption of InstallShield and its concurrent licensing model has brought about significant operational improvements for Trend Micro Taiwan. The R&D team has been able to decrease software package preparation time by more than 50%, and the speed to publish software updates has increased significantly. The concurrent licensing model has also provided practical value by allowing multiple users across different locations to access InstallShield simultaneously, leading to a more flexible schedule and improved speed to complete work. This improved efficiency has boosted the company's confidence in their ability to enhance their market competitiveness and customer satisfaction.
Quantitative Benefit
  • Reduction in package preparation time by more than 50%
  • Significant increase in speed to publish updates
  • Higher customer satisfaction

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