Twilio > Case Studies > Honorlock's Remote Proctoring Solution: Ensuring Academic Integrity with Twilio Video

Honorlock's Remote Proctoring Solution: Ensuring Academic Integrity with Twilio Video

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Technology Category
  • Infrastructure as a Service (IaaS) - Virtual Private Cloud
  • Sensors - Camera / Video Systems
Applicable Industries
  • Cement
  • Education
Applicable Functions
  • Quality Assurance
  • Sales & Marketing
Use Cases
  • Onsite Human Safety Management
  • Visual Quality Detection
  • Testing & Certification
  • Training
About The Customer
Honorlock is a company that provides online proctoring solutions for educational institutions. They specialize in creating platforms that ensure academic integrity during remote learning. Their solutions are designed to integrate seamlessly with popular learning management systems and are built with the needs of both instructors and students in mind. Honorlock's platform is unique in its blend of automation and live proctoring, creating an agile and intelligent strategy for student monitoring. The company is based in North America and caters to the education industry, specifically higher education institutions that have had to shift to remote learning due to the COVID-19 pandemic.
The Challenge
The COVID-19 pandemic in 2020 led to a sudden shift from traditional classroom learning to remote learning. This change posed a significant challenge to maintaining academic integrity, as monitoring students during assessments became a complex task. The traditional methods of proctoring, such as physical supervision in a classroom, were no longer feasible. The challenge was to find a solution that could ensure academic integrity at an unprecedented scale without compromising the user experience. Honorlock, a company specializing in online proctoring, was faced with the task of scaling their solution to meet the increased demand. Their existing video provider was unable to scale quickly enough to meet their expectations.
The Solution
Honorlock developed a unique solution that combined Twilio Programmable Video with proprietary AI to offer an efficient virtual proctoring experience. This solution integrated seamlessly with popular learning management systems like Canvas and Blackboard. The platform was designed with user needs in mind, allowing instructors to toggle proctoring on and off for different assessments, and students to activate a browser extension that runs in the background while they work. The platform blended automation and live proctoring to create an agile, intelligent strategy for student monitoring. The AI would flag behavioral red flags in the stream captured by Twilio Video, and proctors could then enter the exam on an on-call basis. This preserved a live, human perspective as an integral part of the proctoring experience. Honorlock also used Twilio’s Network Quality API to monitor the network quality of test takers and implement backup protocols when network quality was low.
Operational Impact
  • The implementation of Honorlock's solution resulted in a seamless testing experience for both students and faculty. For faculty, the platform saved critical time by generating automated reports after a student takes an exam, including a direct link to the video captured of students for further review if needed. For students, the solution reduced exam anxiety by providing a seamless experience. Students simply logged into their Learning Management System (LMS), installed the Chrome extension, and took their exam as usual, with Honorlock taking care of all the proctoring and reporting information back to instructors. The solution adapted to the new normal of remote learning, making Honorlock a more approachable, user-friendly platform. The Honorlock team is confident that their solution, built with Twilio, will continue to be effective even after the uptick in remote learning brought about by the pandemic.
Quantitative Benefit
  • 33 times increase in usage of Honorlock’s Twilio-integrated solution in 2020.
  • Usage growth of ten times just between January and April 2020.
  • ID verification in 60 seconds or less.

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