Prodea > Case Studies > Home Awareness with Chamberlain MyQ Garage

Home Awareness with Chamberlain MyQ Garage

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 Home Awareness with Chamberlain MyQ Garage - IoT ONE Case Study
Technology Category
  • Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
  • Construction & Infrastructure
  • Software Design & Engineering Services
The Customer

Chamberlain Group LLC

About The Customer

The Chamberlain Group LLC, the corporate parent company of LiftMaster, Chamberlain, Merlin, and Grifco, is a global leader in access solutions and products. We design and engineer residential garage door openers, commercial door operators, and gate entry systems.

The Challenge

Chamberlain is the world’s largest garage door opener manufacturer. The company sells its products under several brand names and channels and is popular both for DIY and professional installations. After intensive market research among homeowners, Chamberlain confirmed a common usability issue that impacted a significant majority of its customers: the “U-Turn Problem”.

A few minutes after leaving their home, most garage door opener owners experience a nagging worry about whether they closed their garage door. Many homeowners will actually turn their car around and drive back home just to double-check. Wanting to improve the consumer’s user experience with their products, Chamberlain’s connected garage door opener project was born. Chamberlain now markets their Internet-connected garage door openers as a “peace of mind” purchase and reports that their customers open the app an average of four times per week.

The Solution

Chamberlain is using Prodea’s Arrayent IoT Services Platform for one of the market’s first and most valued, Web-connected garage door openers. With the ability to alert homeowners about open doors and malfunctions, the Chamberlain MyQ Garage uses a free app (available on Android and iOS) that enables customers to remotely control their garage door opener from anywhere in the world.

Prodea’s platform provides the ability for Chamberlain to build complete connectivity into their entire line of garage door openers and to enable homeowners to use the Chamberlain app with other garage door manufacturers. 

Operational Impact
  • [Product Improvement - User Experience]

    Prodea’s platform provides the ability for Chamberlain to build complete connectivity into their entire line of garage door openers 

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