Phunware Case Studies Dignity Health Wayfinding

Dignity Health Wayfinding

Dignity Health Wayfinding
Equipment & Machinery
Quality Assurance
Process Control & Optimization
Other frequency

Dignity Health needed a mobile solution for wayfinding and patient experience that would reflect its corporate branding while serving the unique needs of each facility

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Dignity Health is the fifth-largest hospital system in the U.S. and the largest not-for-profit hospital provider in California. It operates 39 hospitals and ancillary facilities across 21 states.

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Dignity Health Compass is a flagship platform for all facilities in the Dignity Health system. Static wayfinding provides smooth routing throughout publicly accessible areas across multiple floors in each facility, with customizable points of interest as well as search and filtering capabilities. Each facility can add Bluetooth beacons and other customization as needed. After a successful pilot, the app is now live at 11 Dignity Health sites and will be rolled out to the entire system by the end of 2016.

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Control System Alert, Customer Satisfaction Score, GPS Tracking, Routes
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Emerging (technology has been on the market for > 2 years)
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[Product Improvement - Customer Satisfaction]
Navigate the facility confidently with personalized
routing from start to destination, including
compass, zoom and rotation control
[Product Improvement - Customer Satisfaction]
Keep patients informed with alerts and notifications
[Data Management - Data Analysis]
Understand the patient experience with analytics
and business intelligence
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