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Dignity Health Wayfinding

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 Dignity Health Wayfinding - IoT ONE Case Study
Technology Category
  • Networks & Connectivity - Bluetooth
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
Use Cases
  • Indoor Positioning Systems
The Customer
About The Customer
Dignity Health is the fifth-largest hospital system in the U.S. and the largest not-for-profit hospital provider in California. It operates 39 hospitals and ancillary facilities across 21 states.
The Challenge

Dignity Health needed a mobile solution for wayfinding and patient experience that would reflect its corporate branding while serving the unique needs of each facility

The Solution

Dignity Health Compass is a flagship platform for all facilities in the Dignity Health system. Static wayfinding provides smooth routing throughout publicly accessible areas across multiple floors in each facility, with customizable points of interest as well as search and filtering capabilities. Each facility can add Bluetooth beacons and other customization as needed. After a successful pilot, the app is now live at 11 Dignity Health sites and will be rolled out to the entire system by the end of 2016.

Data Collected
Control System Alert, Customer Satisfaction Score, GPS Tracking, Routes
Operational Impact
  • [Product Improvement - Customer Satisfaction]
    Navigate the facility confidently with personalized routing from start to destination, including compass, zoom and rotation control
  • [Product Improvement - Customer Satisfaction]
    Keep patients informed with alerts and notifications
  • [Data Management - Data Analysis]
    Understand the patient experience with analytics and business intelligence

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