Prodapt > Case Studies > Digital Transformation and Network Quality Assurance for UK Service Provider

Digital Transformation and Network Quality Assurance for UK Service Provider

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 Digital Transformation and Network Quality Assurance for UK Service Provider - IoT ONE Case Study
Technology Category
  • Cybersecurity & Privacy - Intrusion Detection
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Quality Assurance
Use Cases
  • Last Mile Delivery
  • Visual Quality Detection
Services
  • Testing & Certification
The Challenge
The client, a leading service provider in the UK, was facing significant challenges due to the complexity of their network. This complexity was a result of multiple acquisitions, technological disruptions, and a multi-vendor ecosystem with varied architectures. The client lacked visibility into their network service operations, which made it difficult to meet the demands of their enterprise customers for faster and more reliable network services. The client's network was built through discrete projects run by multiple vendors, leading to obsolete and siloed network technologies, tools, and processes. This resulted in slow delivery and operations, overdependency on manual efforts, delays in service delivery, frequent network issues, and lengthy restoration times.
The Customer

Leading global service provider in the UK

About The Customer
The client is a leading global service provider based in the UK. They provide 24/7 managed network infrastructure and services to large enterprises. Over time, the client's network complexities have grown due to multiple acquisitions, technological disruptions, and a multi-vendor ecosystem with varied architectures. The client was struggling to meet the demands of their enterprise customers for faster and more reliable network services due to these complexities and a lack of visibility into their network service operations.
The Solution
Prodapt, a team of seasoned experts in network technology innovation and operations, provided a sustainable digital transformation strategy to address the client's challenges. This strategy included an agile NetDevOps model, service modernization, and digital automation workflow. The NetDevOps approach was used to handle standard and complex service requests, with standard service catalogs enabling standardized service design and implementation. This approach accelerated delivery and improved service quality and customer experience. To fast-track the digital transformation, Prodapt used home-grown network solutions like Netbots, NeSO (Network Service Orchestration), and NeSA (Network Service Assurance) frameworks. Automated workflows were introduced to accelerate network service activation, and AI/ML-driven real-time dashboards were used for network and service performance, trend analysis, and anomaly detection.

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