- Analytics & Modeling - Robotic Process Automation (RPA)
- Construction & Infrastructure
- Leasing Finance Automation
- Material Handling Automation
- System Integration
Dell Technologies, a global tech giant with over 160,000 employees, was grappling with high-volume and repetitive transactional HR processes. The company was seeking to improve efficiency and cost-effectiveness while freeing up HR employees for higher-value, strategic work. The challenge was to eliminate transactional work for end-to-end processes such as open requisition recruiter assignments, onboarding process reminders and status updates, and offer status management. This would allow HR employees to focus more on person-to-person interactions.
About The Customer
Dell Technologies is a multinational technology company that provides essential infrastructure for organizations to build a digital future, transform IT, and protect information. With a workforce of over 160,000 employees, Dell creates technologies that drive human progress for consumers across 180 countries. The company was seeking to improve its HR processes by reducing the volume of repetitive tasks and freeing up HR employees for more strategic work.
Dell was an early adopter of Robotic Process Automation (RPA) and one of the first companies to implement bots for HR. The company chose to deliver completed offer letters to North American candidates through automation as the Proof of Concept (POC) pilot. The IT and the central governing group partnership laid the infrastructure and groundwork for how all automations would be managed. For security, bots were managed in the same way as their human counterparts; they had limited access, allowing the team to track activity, and had to go through compliance audits on a regular basis. Dell also formed an RPA Ambassador group to help socialize automation and its benefits internally. This helped change the company’s cultural mindset to automation first, wherever possible.
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