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Creating Seamless Services for Societies in Transition

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 Creating Seamless Services for Societies in Transition - IoT ONE Case Study
Applicable Industries
  • Cities & Municipalities
Use Cases
  • Smart City Operations
The Customer
Vienna City Council
About The Customer
Vienna City Council is the highest authority in the city. It is composed of 100 members who are elected by the people for a legislative period of five years.
The Challenge

Vienna City Council needed a new way to deliver a better service, higher quality care and more transparency while cutting costs and minimizing bureaucracy. The chosen solution must have the following requirements: consolidation of multiple data within a single management system, a user-friendly interface, compliance with new regulatory requirements, „cultural sensitivity to the differing requirements of multiple faiths, and more transparency for tracking cases.

The Solution

MyCity incident and case management is a highly versatile solution that offers a complete inventory of responses, communication strategies and collaboration tools. It is capable of managing a variety of incident response services, such as crises / emergencies, public health campaigns, pandemics / epidemics, anti-social behavior, criminal incidents and more. Software Components - MyCity for incident and case management

Data Collected
Asset Location, Labor Costs, Operating Cost, Reportable Health and Safety Incidents
Operational Impact
  • [Management Effectiveness - Real Time Information]
    The location and incident case information of individuals can be identified in near real-time.
  • [Product Improvement - User Acceptance]
    Better, more rapid user acceptance with less operative training required.
  • [Cost Reduction - IT]
    Total cost of ownership is low compared to legacy systems due to reductions in IT.
Quantitative Benefit
  • MyCity results in a 40% reduction in processing time.

  • MyCity offers a 50% reduction in cost and project time when compared to a directly comparable open source solution or custom development.

  • Reduced paper and printing saved €100k during the first year.

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