Deacom > Case Studies > Copps Industries’ sales have tripled since going live with Deacom ERP

Copps Industries’ sales have tripled since going live with Deacom ERP

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 Copps Industries’ sales have tripled since going live with Deacom ERP - IoT ONE Case Study
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Chemicals
Applicable Functions
  • Business Operation
  • Cloud Planning, Design & Implementation Services
The Challenge

Since 1979, Copps Industries has provided epoxy resins to civil engineering, mining, electronics, and adhesive markets around the world. Its reactive polymers had countless applications, yet the company could only scale to meet market demand once it had strong process control and flexibility delivered by Deacom’s Managed Cloud Services.

Before adopting Deacom ERP, Copps ran on dated technology coupled with a significant number of manual workarounds to fill in process gaps. A company with customers around the world, Copps relied on people to deliver scalable and repeatable processes and, as a result, had to limit the volume of SKUs so it was manageable for their small team. In addition, Copps was saddled with an outdated disk-operating system (DOS) that no longer supported its business needs and employees struggled with managing a paper trail of documents.

Copps also endured the retirement of two 20+ year veterans, who took with them their skills and processes when they left the company. This led to issues with process control and even onboarding and educating new employees. Copps Industries needed a solution that would tighten process control, scale with its business, and centralize information so that anyone could access it, at any time.

In order to overcome these challenges, Copps needed to upgrade to a more robust cloud-based offering. The company was in search of a solution that would allow them to easily scale their business, ensure process control and centralize information. Copps outgrew the existing ways of working and needed a solution that would provide the flexibility they needed to improve productivity and efficiency.

The Customer

Copps Industries

About The Customer

Since 1979, Copps Industries has been a leading supplier of epoxy resins, providing the highest quality and most consistent industrial epoxies. We have grown and diversified our product offerings to over 500 epoxy products and serve over 400 customers across 27 countries. We provide each of our customers with sales, customer service, product development, and technical support to achieve quality results.

For over 40 years, we have been formulating and manufacturing epoxy resins for many industries, including civil engineering, aggregate and mining, structural adhesives, and electrical and electronics. Our goal is to achieve success through great people, great products, and obsessive service by providing cutting-edge manufacturing and doing the right thing for our customers, employees, community, and environment. 

Specialize in private labeled services to help increase your competitive edge and bottom line. With over 2,500 formulations in our database combined with our expertise and dedication to custom formulation, we can help you find a product to fit your needs. 


The Solution

Copps explored several solutions and, after thorough consideration, selected Deacom ERP, a comprehensive enterprise resource planning (ERP) solution for global manufacturers and distributors worldwide, in 2008. Twelve years later, the company upgraded its system to Deacom’s Managed Cloud Services (MCS).

Deacom’s MCS provides Copps employees with fast access to the data they needed to perform their jobs securely, reliably, and without worry. Copps began to migrate to the cloud and run a full Deacom upgrade in October 2019 and was fully operational by February 2020. Better still, the switch to the cloud allowed Copps to completely eliminate the need for what was once a necessary expense: outside IT support to maintain the server.

Quantitative Benefit
  • Copps SKUs have increased by 500%, reaching 1500 SKUs. Copps Industries’ sales have tripled.

  • Copps experienced a 20% reduction in outside IT support just by moving to the cloud version of Deacom.

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