SynLogics > Case Studies > Atlanta Grout & Tile

Atlanta Grout & Tile

SynLogics Logo
 Atlanta Grout & Tile - IoT ONE Case Study
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Infrastructure as a Service (IaaS) - Cloud Databases
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Business Operation
  • Cloud Planning, Design & Implementation Services
  • Software Design & Engineering Services
The Challenge

Atlanta Grout & Tile's traditional business model kept growing over the years at a steady pace, but they were falling behind the web revolution and its opportunity for a new consumer base. So, they set out to find how technology can reinvent their business model and grow at a fast pace. They started using independent software from different vendors for each of their department's information and workforce management.

Using these independent software meant they had to do a lot of manual work on excel and export/import data between different systems. This resulted in increased overhead costs and slower response to clients. They also had to prepare lots of reports by hand and had no access to customer trends for taking effective business decisions.

The Customer

Atlanta Grout & Tile is a Tile

About The Customer

Atlanta Grout & Tile is a Tile, Stone & Grout restoration company located in Woodstock, Georgia. They are in this business for more than 13 years with vast expertise and have been doing quality work for their clients through their certified professionals.

The Solution

Synlogics started consulting them to understand their business processes and to design a new comprehensive integrated system from ground-up that would improve their workforce efficiency and bring them to closer to their customers.

Redesign CRM to SaaS architecture. One of the most important reasons for automating Atlanta Grout & Tile business processes was to enable franchising through which best practices can be shared between franchises to provide a seamless brand experience for customers.

Design & Develop New E-Commerce Portal. Having a user-friendly & design-rich website showcasing services and products to customers is the most important factor in attracting the right customers.

Lead & Events Management. Another identification was the Events conducted by Equis Financial for their agents, which had lots of manual processes using Microsoft Excel. 

Creating Mobile App for Agents. Insurance agents spend 80% of their time in the field meeting clients, setting up appointments, or traveling. Having access to all the information about their clients in the field helps them plan their day much easier.

Migrating to AWS Cloud. Cloud computing brings in several advantages over in-house hosting – reduced cost of infrastructure procurement & maintenance, much better data security, and less downtime being a few of those. 

Operational Impact
  • [Efficiency Improvement - Customer Service]

    What started as a simple CRM application development to make the data flow smoothly in the organization grew to include multiple business process automation and a suite of micro application running on cloud integrated to the backend system to provide a seamless customer experience and improved satisfaction

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.

Thank you for your message!
We will contact you soon.