AI-Based Chatbots for Law Firms: Automating Customer Communication and Improving Productivity
Technology Category
- Application Infrastructure & Middleware - Database Management & Storage
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Education
- Equipment & Machinery
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Chatbots
- Time Sensitive Networking
Services
- System Integration
- Training
The Challenge
The client had an existing website platform serving as an educational tool and communication gateway. Manual handling of high volumes of queries and questions posed a challenge. Increased administrative costs and time consumption resulted from manual handling. The business’s profitability and productivity were negatively impacted.
The Customer
Legal Services
About The Customer
The client is a legal services firm in Australia that offers various services to their clients. They had an existing website platform that was used by potential clients to learn about services and by clients to ask questions.
The Solution
Zealous proposed an autonomous Chatbot for the website that would enable automation and eliminate human interaction. AI was enabled in the Chatbot to improve customer service over time. A custom database was created to store and manage user data. The Chatbot logic was developed with NLP to understand and interpret client requirements. The system was thoroughly tested and integrated into the current website. Training sessions were provided to the administrative team to make the system independent.
Quantitative Benefit
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