- Application Infrastructure & Middleware - Data Exchange & Integration
- Cybersecurity & Privacy - Security Compliance
- Quality Assurance
- Inventory Management
- Visual Quality Detection
- System Integration
- Testing & Certification
The telecommunications company, offering a wide range of services including broadband Internet, fixed telephone and mobile device services, and television and on-demand entertainment, was faced with the challenge of updating its core legacy systems for billing and operations. The company needed to migrate data from its legacy billing support system (BSS) and operations support system (OSS) to modern data center applications. This process was complex due to the different data formats used by each application and the need to maintain data integrity throughout the migration. The traditional SQL process was deemed too slow and verifying the accuracy of the data migration was nearly impossible. The company required a scalable solution with analytical capabilities to assess data quality, identify errors, uncover root causes and prioritize fixes according to potential impact on revenue or customer experience.
About The Customer
The customer is a comprehensive telecommunications company that provides a wide range of services to millions of customers across residential, business, government and wholesale markets. These services include broadband Internet, fixed telephone and mobile device services, and television and on-demand entertainment. The company was in the process of updating its core legacy systems for billing and operations and needed a fast and efficient approach for data migration that would ensure business continuity and protect data integrity.
The company adopted Precisely Data360, an agile data management and analytic solution, to manage their data migration project. This solution allowed the company to rapidly integrate diverse data, discover insights and continuously monitor business operations to expose anomalies, outliers or patterns. Precisely Data360 enabled the company to smoothly and successfully complete multiple data migration projects, including the migration of billing data from several legacy systems into a modern, consolidated system. The solution also verified the performance of the new system by checking its ability to generate accurate bills, preventing both undercharges and overcharges. The migration began with a pilot of several thousand customers, where Precisely Data360 associated extracted billing information with product pricing and tariff plans, and then recalculated bills. The analysis then identified discrepancies with the pro forma bill from the new system and reconciled the differences before the normal billing run. After the successful pilot phase, the customer migrated data in larger batches, using Precisely Data360 to recalculate bills to mimic the billing platform.
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