将数据转换为 24/7 单一窗口可见性

关于客户

Globe Telecom, Inc. ，通常简称为 Globe，是菲律宾主要的电信服务提供商。该公司运营着菲律宾最大的移动网络，也是最大的固网和宽带网络之一。

挑战

在众多混合环境中管理数以千计的系统和服务器给 Globe Telecom 带来了复杂性，因此很难发现可能影响客户的问题。

提供卓越的客户体验在电信行业至关重要。

这就是为什么 Globe Telecom 坚持运行不间断的、全天候的 IT 运营。他们希望从单一管理平台监控我们的网络、应用程序和数据库，这样我们就可以每周 7 天、每天 24 小时密切关注我们的系统——不会错过任何关键警报

解决方案

在尝试了几个选项后，Globe Telecom 毫不犹豫地选择了 Splunk 平台。他们现在可以用一个集中式框架替换 20 个监控屏幕，并通过一个一览无余的视图调查事件，同时在高度可定制和直观的仪表板上显示数据驱动的分析结果。

Globe Telecom 还部署了 Splunk IT 服务智能 (ITSI)，进一步利用机器学习和强大的可视化来保护其 IT 运营并实现卓越服务。

运营影响

[Data Management - Data Visualization]
By visualizing operational health on the Splunk platform, Globe Telecom cut 20 monitoring screens to one, improving anomaly detection, accelerating reporting, and saving valuable resources.

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