智能手机的智能支持
适用行业
- 电信
客户
挪威电信集团
关于客户
Telenor Group 在全球范围内提供从中东欧到亚洲的移动、宽带和电视电信服务。挪威国家电话服务公司Telenor Group已成长为世界第七大移动提供商，w
挑战
为了振兴和升级其客户服务，Telenor Group 需要一个远程支持系统。 Telenoreksperten，需要为客户提供即时、24/7 的访问。支持团队必须为广泛的技术问题提供帮助，包括互联网访问、网络和 Wi-Fi 设置问题。 Telenor 需要适用于 PC、Mac 和移动设备的远程解决方案。
解决方案
Telenor 推出了具有 LogMeIn Rescue 移动功能的新客户服务产品。 Telenor 立即提高了其远程支持能力的范围和速度。即使客户的设备和技术问题变得更加复杂，Rescue 也使公司能够满足甚至超出支持预期。软件组件 - LogMeIn 救援
收集的数据
Access Control Status, Asset Registry, Asset Status Tracking, Communication Performance
运营影响
数量效益
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