Smart Support for Smartphones
In order to revitalize and upgrade its customer service, Telenor Group needed a remote support system. Telenoreksperten, needed to provide immediate, 24/7 access to customers. The support team had to provide assistance for a wide range of technical issues, including Internet access, networking and Wi-Fi setup problems. Telenor needed a remote solution that worked for PCs, Macs and mobile devices.
Telenor introduced a new customer service offering featuring LogMeIn Rescue’s mobile capabilities. Immediately, Telenor improved the extent and speed of its remote support capabilities. Even as the customers’ devices and technical issues became more complex, Rescue enabled the company to meet and even exceed support expectations. Software Components - LogMeIn Rescue
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