实例探究 > 帕斯科县通过 Dynatrace 增强信任和声誉

帕斯科县通过 Dynatrace 增强信任和声誉

技术
  • 分析与建模 - 实时分析
  • 网络安全和隐私 - 应用安全
适用行业
  • 水泥
  • 国家安全与国防
用例
  • 网络安全
  • 篡改检测
服务
  • 网络安全服务
关于客户
帕斯科县位于佛罗里达州,在 750 平方英里的范围内为大约 600,000 名居民提供服务。他们有 57 个部门和 3,600 名员工,其中 IT 部门有 100 名员工。他们的目标是通过提供世界一流的服务并与公民建立信任,成为佛罗里达州首屈一指的县。
挑战
帕斯科县需要对其内部运营和安全流程进行现代化改造,以确保其系统的完整性并保护敏感的公民数据。他们还面临协作、手动流程和服务可用性方面的挑战,阻碍了他们与选民建立信任的使命。
解决方案
帕斯科县建立了综合网络运营和安全中心 (INSOC),并采用 Dynatrace 作为平台,提供端到端可见性、自动化运营和安全流程,并实时洞察用户交互。 Dynatrace 还帮助供应商对安全代码交付负责。
运营影响
  • With Dynatrace, Pasco County has been able to enhance customer satisfaction, improve citizen experiences, and boost staff morale. The platform's AIOps capabilities provide deep insight into the root cause of any problems instantly, helping teams hold vendors accountable for ensuring 99.999% service availability. Dynatrace’s application security capabilities also give Pasco County real time, continuous, automatic vulnerability analysis and protection across all layers of the stack, including integrated vendor systems. This empowers teams to identify security issues before they go to production and prioritize efforts to remediate vulnerabilities based on the risk to citizens’ data. The platform has also helped improve staff morale by eliminating fire drills and reducing wasted manual effort, enabling them to focus more on strategic work that advances the department’s mission to improve government services and build trust with constituents.
数量效益
  • Increase of up to 6% in various customer satisfaction categories
  • Reduced major outages by more than 50% in 12 months
  • Mean-time-to-resolution reduced from 12 hours

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 Asia Growth Partners 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 Asia Growth Partners 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。