Marathon Petroleum 制定优化 APM 的协作策略
_30.jpg "GE Digital (GE) (General Electric) Logo")
技术
- 功能应用 - 企业资产管理系统 (EAM)
适用行业
- 石油和天然气
适用功能
- 商业运营
用例
- 资产健康管理 (AHM)
客户
马拉松
关于客户
Marathon Petroleum Corporation 拥有超过 125 年的能源业务经验，运营着一个综合炼油、营销和运输系统，主要集中在中西部、东北部、东海岸、东南部和海湾 C
挑战
自 1999 年以来，Marathon 一直在利用 Meridium（现已被 GE Digital 收购）的资产绩效管理 (APM) 来满足其多个业务部门的日常可靠性需求，目前拥有超过 1,300 名 APM 用户。实施 SAP 后，Marathon 发现模块深度定制，难以适应现有的可靠性计划。因此，Marathon 开始研究如何改进其整体运营支持
解决方案
Marathon 与其 APM 团队合作制定了定制的运营支持协议，以改进在技术支持、功能咨询、战略审查、培训以及介于两者之间的所有方面的协作和协助。为了更快地解决问题，Marathon 开始使用指定的 APM 资源。该团队成员通过更深入地了解 Marathon 的客户配置以及更好地评估现有功能并就如何改进平台使用提供建议，帮助加快了新功能的实施。此外，Marathon 还实施了功能性现场支持和技术非现场支持、作为参考的工作任务列表以及定制培训。
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