GE Digital (GE) (General Electric) > Case Studies > Marathon Petroleum Develops Collaborative Strategy for Optimizing APM

Marathon Petroleum Develops Collaborative Strategy for Optimizing APM

Technology Category

Functional Applications - Enterprise Asset Management Systems (EAM)

Applicable Industries

Oil & Gas

Applicable Functions

Business Operation

Use Cases

Asset Health Management (AHM)

The Customer

Marathon

About The Customer

With more than 125 years of experience in the energy business, Marathon Petroleum Corporation operates an integrated refining, marketing, and transportation system that is concentrated primarily in the Midwest, Northeast, East Coast, Southeast, and Gulf C

The Challenge

Since 1999, Marathon has been utilizing Asset Performance Management (APM) from Meridium (now acquired by GE Digital) for its day-to-day reliability needs across a number of its business units, and currently has over 1,300 APM users. After implementing SAP, Marathon found that the modules were deeply customized and difficult to adapt to the existing reliability program. As a result, Marathon began looking into how to improve its overall operational support

The Solution

Marathon worked with its APM team to develop a customized operational support agreement to improve collaboration and assistance on technical support, functional consulting, strategic reviews, training, and everything in between. In an effort to solve issues more quickly, Marathon started working with a designated APM resource. This team member helped expedite implementation of new capabilities by having a more intimate knowledge of Marathon’s customer configurations as well as better evaluate existing capabilities and offer advice on how to improve platform use. In addition, Marathon implemented a mix of functional onsite and technical offsite support, a working task list to use as a reference, and customized training.

Operational Impact

[Efficiency Improvement - Operation]
With the operational support agreement, Marathon’s reliability team was able to stay up-to-speed and improve the quality of support and daily use of APM.
[Data Management - Data Collection]
Get more out of existing enterprise asset management (EAM) and APM capabilities
[Efficiency Improvement - Issue Response]
Improve quality and timeliness of issue resolution